You should check this page from time to time to ensure that you are happy with any changes. my party is april 10. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. We're so sorry about the delayed style. -Kate. In the case of any change-of-mind or sizing issues, we offer store credit. In the case of any expired store credits, we will gladly issue another current one for the same value. You can email us at resolution@lucyinthesky.email for any further assistance. Critic England, United Kingdom. I HAVE NOT RECEIVED MY ORDER. Don't waste your time or money, just go somewhere else! I will definitely order from this website again. Here are 8 tips for writing great reviews. Ordered my daughter a winter formal dress. We're sorry to hear that you had issues with your orders. Trust that their reputation is deserved. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If i order now when i will receive it? - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. - Check in with your local post office, as packages are often held there for pick up. All such rights are reserved by www.lucyinthesky.com and its licensors. -Kate. Hi Denver, DO YOU SHIP INTERNATIONALLY? -Kate. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Hi Kaylyn! I had a few concerns about my order and my online team member Danielle M. was very helpful. I ordered a dress on 9/18. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Hi Bethany, HELP & SUPPORT. They said I would be receiving updates and a tracking number. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Not Available. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Hi Hailey, We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. You can email us at resolution@lucyinthesky.email! Lucky in the Sky has good web ratings overall. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. . O2 do tend to change them occasionally if they become oversubscribed. We're so glad you were able to utilize our 24/7 chat! Number of comments: 0 I absolutely love Lucy in the Sky's Customer Service!!! This company responds to reviews on average within 5 days. I HAVE MY TRACKING NUMBER. Thanks for your feedback. All prices advertised are subject to such changes. I know it's still only Nov. 15 but I do not think this dress is coming. We do specifically outline the estimated delivery time on each individual product page once a size is selected. We use dedicated people and clever technology to safeguard our platform. If you want to make a complaint to the Sky customer service team, they can be reached on . Products used:I ordered a dress that NEVER was shipped. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. I'm convinced company is run out of a basement and lack computer skill to process anything. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Please use the following size guide to help determine your size of clothing. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Needed it for Feb 25th. Please email us at resolution@lucyinthesky.email. For my troubles, I've been offered a $25 store credit. Totally disappointed! They have yet to respond and emails were sent over a week ago. | Read 5,961-5,980 Reviews out of 6,594 We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Our small is generally the equivalent of a US Size 2. The dress did not fit correctly and they will only give you credit no refund. I will absolutely be reordering a new size and be a returning customer! Absolutely terrible customer service. The cost of foreign products and services may fluctuate. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. You may store, print and display the content supplied solely for your own personal use. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Lucy In The Sky. Orders and upgrades. Share. CABLE TV. Technical support. Don't take the risk and give them your money. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! . There are thousands other options. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. This is a generic card error - this means that your bank is rejecting the transaction at this time. For further information, please visithttps://help.afterpay.com/hc/en-au/. All orders are subject to availability and confirmation of the order price. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. - Kate, Hi Gosset! Lucy in the sky is our GO TO for all things special occasion. A store credit is automatically applied to an account attached to the email used for an order. We're so sorry to hear about the order. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. They said they will refund me within 10 days without any explainations for their lateness. 03337591728. Hi Chris! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Do you agree with Lucy in the Sky's 4-star rating? Twice now, I have not received an order or refund. Categories. Alternatively, you can attempt to place the order with a different card or try again later. They weren't rude per se, but they were deeply unhelpful. Do the dresses come within two weeks and is it worth the money? Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Hi Veena, Thanks for your feedback. Its pathetic that they do that to customers. If they don't offer refunds, they should have made this much more clear during purchase. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Super fast and helpful; won't hesitate to order from the site/company again! I'm so frustrated because they don't have a phone number. Tip for consumers:Do not buy from this company. It fits exactly to measurements specified in the skirt section for sure! Do not buy from them. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. We do try and post a disclaimer that this does happen with sequin styles. Free Shipping Worldwide, over US$50. We ordered a dress on 9/6. Followed up shortly after the purchase to make sure everything was ok. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) International delivery is 5-10 business days. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Shein has better quality than this garbage! I was SHOCKED as the price of this dress after I received it. I emailed on 9/16 noone has contacted me. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Hi! Any orders cancelled within 14 days of being placed can be cancelled for store credit. Products used:None package arrived too late. Haiker Rojas. Is Tata Sky service free? These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Account and billing. Hi Kim, My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. I had talked to 2 other reps there and they did not help AT ALL! We want to make sure this is refunded immediately. Prom season is here, and you deserve to look and feel amazing for your big party! I reached out to customer service numerous times and have not had a response. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Do not order from here. tablet. Her real name is Carmen and she is secretive about her backstory. Thanks for your feedback. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. We may contract with other. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Please make sure that the style is in original condition otherwise it may be sent back to you. -Kate. You would have received multiple shipping notifications if this is the case. ADD ONS. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Article created 4 years ag -Kate. -Kate. -Kate. If I do not get a refund, I will be disputing the charge on my credit card! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate Sarika Pramod 1 review US 3 days ago Great experience! BROADBAND. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Order from a different boutique.
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