Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Final payment is due 60 days prior to the tour start date. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Sometimes airlines provide us with fares we cannot display online, even to our members. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Amendment and cancellation policies differ per hotel. StudentUniverse is not responsible for providing you with this information. Airlines have been updating their policies regularly as the situation is still changing. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Most Popular. If youd like to check what your airline is offering, you can check out the airline policies directly. Travel credit is stored on your StudentUniverse account for future use. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. That page has the latest coupons, promo codes and deals etc. Please confirm which airline your credit is with by visiting My Wallet. Please check your airline's policy. If your ticket was totally unused, itll be for the full amount of the original ticket. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. All airline tickets must be issued in the name of the passport/photo identity holder. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Most airlines have issued one free change and you may be eligible to cancel for future credit. First, they do not have a refund option. Once you call, you can leave your number for a call back when we get to your place in line. Yes! Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Change rules and fees can vary tremendously. You will need to input your traveling companions' details before entering your credit card information. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. If you want to pay separately, you will need to make multiple purchases. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Advertised prices may be limited to travel within specified dates. Some tickets also may have multiple airlines. We thought so! Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. payment or sold at an inclusive or total price: (a) transport (b) We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If you do not see a travel credit and believe you have one, please give us a call to confirm. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Without this, you can be denied boarding. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Please understand that travel service providers may not be able to accommodate every request. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Please refer to your airlines policy for more details on when your credit has to be used by. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. We will message those requirements to you (if there are any) prior to you making any purchase. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. It was officially launched in 2000 and remains a privately-held company. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. If you require your confirmation email to be resent please contact us. Change rules and fees can vary tremendously. Transport and accommodation providers have differing cancellation policies and rules. The lead-named traveller must provide written notification. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. There are a few exceptions that must be booked on the phone with our agents. Please be aware that overseas safety and hygiene standards are often lower than in the UK. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. We know, its very confusing! Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. If you need information regarding visa and other travel document requirements for your trip please let us know. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Most of our deals are available to be purchased online. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). First, visit the link for Studentuniverse Refund Policy Coupon Code. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Never miss a flight (deal) again Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Tuition. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. are beginning to reopen to travelers who have been vaccinated. Vote. All accommodation ratings are set by the relevant provider. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Conditions can change rapidly in a country at any time. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. You can view any fees associated with canceling your ticket under the My Trips section of your account. comments . For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. No compensation is payable in respect of minor changes. Yes, and this depends on the airline's policy. Have I signed up before? This table is for informational purposes only. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. combination of at least two of the following components selected before Student hotels & hostels Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. You can file an insurance claim through the company and wait to hear from them directly. To verify your current enrollment status we may need to contact your university or college. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Studentuniverse Refund Policy Coupon Code can be found at this link. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. These terms were last updated on 17 September 2018. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Please ask us to confirm what protection may apply to your booking. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). All refunds will be delayed until the situation stabilises. You will be given immediate feedback on whether the code worked and if not, why. No. Reviews. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. If you would not like to accept the future travel credit, we can look into the possibility of a refund. You should also confirm departure times for each onward flight. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Failure to provide this information on check in will result in passengers being denied boarding. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. You will need to know the legal name and date of birth of your friend(s). In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. All individuals departing from the United States of America must be in possession of a valid passport. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. +1 617 321 3281 if you booked online through our website. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Bad. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Telephone calls to or from any of our consultants may be recorded for training purposes. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. These policies and rules are binding on you, so be sure to review them before purchase. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Yes, and this depends on the airline's policy. Unfortunately if we cant reach you, our agents have to move on to help other customers. We really cant speak to any insurance questions. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees.
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