gotrax scooter troubleshooting gotrax scooter troubleshooting

Search General questions or product specific choose what you're looking for from our awesome drop down menu. Check Out Our Guide! Therealjondotcom 3 yr. ago. - Easy fix. If there is, youll need to buy another one and replace it. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. When it comes to hoverboards, the magic fix-all is called recalibration. Visit our Battery Pack Load Testing Guide. . Turn the key or power switch on and engage the throttle all of the way. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Shop safe on GOTRAX Official website. Check the lights, the brakes, and all the features, and make sure they are all working properly. Hold down the power button for 10 seconds. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. It goes fast and I can go up big hills . Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Fix stuck GOTRAX GXL V2. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. The GMAX is one of our most powerful electric scooters to date. GoTrax GKS: Specs. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is telling you the charger is working. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. What if the part I ordered did not solve the problem? Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. E10, E11, E12 - Contact GOTRAX Customer Support. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Missing tire extension - poor quality control. So far so good for me. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Tip: Try to lift as straight as possible out of the tiller. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. There are many possible reasons why your Gotrax hoverboard is not balancing. Apr 15, 2021 A revolution is on the way - and Electric Scooters are leading it! Next, check to see if there is any damage to either end of your scooters charging cable. Has refused refunds. I requested a refund. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Entice customers to sign up for your mailing list with discounts or exclusive offers. Max speed: 7.5 MPH. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. All night charging leads to 15 minutes of riding. Jan 7, 2020 Back fender completely broken off, bottom screw plate snapped. Once you ensure the position is correct, gently slide the pack into the tiller. 0000013506 00000 n $799.00. Codes often have simple solutions and we are here to assist. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) It will display all specifications more visibly. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. If the scooter is off but still takes off, this means that the control box is damaged. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Include an image for extra impact. If your charger does not turn green when you plug it in, your problem may lie in your charger. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. You will see the LED lights start to flash. In all cases the company has been slow to respond. When the battery is fully charged it will change from red to green. For example, only standing with one foot on your hoverboard can cause some models to beep. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. GOTRAX sent me a battery and a replacement handle bar. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Problem is from inside the tire assembly. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Pressing on button does not illuminate the display nor does the throttle have power. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Problem not solved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Find your product below and click the link to be directed to the specific information for troubleshooting. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Range: 4 miles (est) Max. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. E5 - Replace controller / replace entire product. Listen or look back to see if the rear wheel is slowly spinning. A fully charged battery will have between 36 and 42 volts. Learn more about your GOTRAX from full overviews and specs to troubleshooting. The BBB's grade of "F" still . This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. These are as follows. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Scooter is in the dumpster. But, as soon as it worked for quite some time, it started showing various problems. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. rider weight: 154 Lbs. The odometer illumination was bright. 3. 0000009925 00000 n It was pretty easy to do and I was impressed in the modular nature of the system. It is possible to check the voltage of your battery using a voltmeter. This scooter is giving a E3 Error code and the manual simply states to replace the console. . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. I've had it for a full month now but never knew how to. This is an internal issue and the bike should be sent back for repair. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Power completely shuts off while riding. But some parents may balk at spending more than $100 on an electric scooter. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. In the next video we will show the complete repair, reassembly and testing. Easy Fix but time consuming. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Took 8 business days to fix (total of 11 calendar days). k 3TXK c"b0] 3:P $% Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Aug 15, 2020 Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. This is a few specific actions that act as a reset for your board and can fix many common issues. I continue to struggle with GOTRAX's customer support team. Tighten the screws firmly. . Yes Since battery indicator has 4 bars, easy to do the math. Odometer not working. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Grab the new battery pack and ensure that your are installing the battery pack correctly. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. 0000001330 00000 n . 0000047449 00000 n GOTRAX. Please Note, some electric scooters share error codes. GoTrax V2 Not Working. Check Out Our Guide! There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Even if just pressing for a second - Kind of scary actually. Codes often have simple solutions and we are here to assist. Watch out world! (If you see an issue, please stop and consult a technician before proceeding.). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. You may need a replacement battery if your current one is faulty or has sustained physical damage. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. GoTrax - GMAX Electric Scooter. I try and ride economical to maximize range and durability. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Mine out of the box has this metal grinding sound coming from the back. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . `f25Jz>`lf(< @%-vCN Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Then plug your charger cable into both ends and leave it overnight. This is telling you the charger is working. GOTRAX - F5 Electric Bike . Yes, you read that right. For example, only standing with one foot on your hoverboard can cause some models to beep. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Reply, Took mine to the local bike shop. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Here is a link to find the manual for your Gotrax hoverboard. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 0000002509 00000 n If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Powered up the scooter. Roller Blades/Bikes. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Resolved through warranty, in the mail. E02 - Adjust your brake calipers so that they operate effectively. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. All rights reserved. Brand new battery not holding charge. 110 0 obj <> endobj xref 20 MPH Max speed and durable 10 . Further, the locking pin is completely . It is not managed by iFixit staff. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Save my name, email, and website in this browser for the next time I comment. Contact an authorized service center for more information about replacements. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Of course, with any new or growing technology there are often hiccups along the way. Press question mark to learn the rest of the keyboard shortcuts. E03 - Change speed settings or gear. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Take care of your ride so it can take care of you. We show a quick view. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. %PDF-1.4 % This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Now you are finished and ready to test your work. This is the best method to factory reset GOTRAX GXL V2. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Doesn't matter if the battery is charged or not. 0000002873 00000 n Also if there is a critical mass here, we may be able to have the company fix their problems. Fix Water Leaking From Air Conditioner. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. We check over 250 million products every day for the best prices. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. This was fixed with the company sending a replacement tire. I finally received the replacement parts. Entice customers to sign up for your mailing list with discounts or exclusive offers. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Make sure that these are not punctured if they are air-filled. If you experience problems with any of these models of e-bike file a claim below. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Looking For The Best Lock For An Electric Scooter? When GOTRAX GXL V2 display is blacked out you can release Power Key. Include an image for extra impact. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. 0000002170 00000 n After fully charging, I prepared for the first ride with the new parts. 0000000016 00000 n Worse issue if in a crowd or on road and people behind you don't expect you to slow down. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. 0000256654 00000 n 51 4.7 out of 5 Stars. Is a fire hazard. 110 20 So frustrating. First, plug in your charger and make sure that it works before continuing. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So in short. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. So far I've got about 60 miles on it. 0000007190 00000 n Press J to jump to the feed. Listen or look back to see if the rear wheel is slowly spinning. Motor stutters with rapid jerking and wont go.. possible motor failure. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Find your product below and click the link to be directed to the specific information for troubleshooting. Free standard shipping with $35 orders. On that same hill last week I got about 16 top speed. Gotrax is known for adapting its electric vehicles to the needs of consumers. Please contact our customer service team if you are experiencing problems or need more detailed information. It sounds like a bad battery but checking the connections is the first step. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Thus can not charge scooter. If all of them work normally, then you need a new charger. You can now turn your hoverboard back on.*. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard.