viagogo refund australia viagogo refund australia

It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. We may also first deduct any amount you owe us from any amount we owe you. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. By using our Site, You agree to accept this Agreement. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. It didn't. Until recently, the final cost price of a ticket . Read more: When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Piggyback tickets may not be sold in the same listing. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. The switcheroo could mean a currency conversion fee from your bank. After you raised a dispute did paypal stop or refund deduction from card? This includes reports four tickets to . They may do that if you make a fraudulent claim. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. 2.1 Requirements. Dec-23-2017 03:49 PM. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Otherwise, avoid!!! 2.16 Season Cards. This charge is in addition to the amount originally paid for the tickets. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. They take your money and have no way to ensure you get the tickets. I haven't received an email confirming my order. A new screen will display that allows you to begin your refund request. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If the Google listing says ad, do not click. 2.13 Ticket Information. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. What ticket resellers must do If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. PLEASE DO NOT TRUST VIAGOGO! The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers We will also add sales or value added tax on our fees as applicable. Click to reveal Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Join millions of happy customers that have attended their favourite events, thanks to viagogo. When our tickets were not provided they refused to provide a refund . You can email the site owner to let them know you were blocked. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". You also warrant that you own the tickets and are authorized to transfer or resell the tickets. This website is using a security service to protect itself from online attacks. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. If tickets are not consecutive, then the Seller must create a separate listing. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Hello has anyone had a successful outcome from viagogo through paypal. We will not allow You to buy or sell tickets before You have registered with Us. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Why use viagogo? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. 5.4 Making Adjustments. Ticket listings are a representation of actual seat location. arrow_forward. the sponsorship or nomination was not successful. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. you lose thetravel facility remaining on your previous visa when your RRV is granted. Form 1424 - Refund request. ! 6.7 Third Party Information. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Contact @viagogo over social media Set up a Twitter account. ACCC chairman Rod Sims said the statements created a false sense of urgency. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. viagogo is a global online platform for live sport, music and entertainment tickets. Protect and prevent people from becoming victims of scams by companies or individuals. Instead, try searching for the official website of the band or venue. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.11 Ticket Fulfillment. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In August 2017, the ACCC announced it was taking Viagogo to court. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If you dont know the location of the office processing your application, send the completed form to your. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. This is so we can promote the sale of tickets and items that You list for sale. Enter a valid email address (e.g. Performance & security by Cloudflare. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 6.10 Notices. 7.3 Additional Policies. And the original face value of our tickets was nowhere to be found on the site. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. She was told that up to 200 people had also been turned away due to fake tickets. 1.4 Modification. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Viagogo DO NOT refund and are not contactable. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 1.3 viagogo Guarantee. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Stay away from them!!!! In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 1. You may also have extra rights in your state or territory. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 1.1 Introduction. 6.6 No Agency. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. THEY ARE SCAMMER! South Australia's Consumer . ! Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Ultimately there are two questions to be answered . They could not promise tickets or even tell us where the seats were located in the venue.". If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. 2.5 Tax on Seller Proceeds. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You are on a Viagogo website. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. But you might not know you're buying from them. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I'm Travelling - where and when will I receive my tickets? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. During this time, the Site will be temporarily unavailable.