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Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. The best musical instrument is a love triangle. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The AAAs rules are available at www.adr.org. Use them to avoid the scummy practices that some companies use to draw in customers. But it isnt. Upon seller confirmation, your method of payment will be charged. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). There are mice in my vacation rental! Taking legal action such as filing civil or criminal charges or seeking an injunction. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Can I get a refund for my Marriott Vacation Club Points? No proof is requested. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. . YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Shoots Twice (Hockey) Business Profile for Vivid Seats LLC - Better Business Bureau Despite the early-season drama, its still (almost) anyones game to win. Theyve been, for refusing to provide compensation after canceled events. Bought tickets for Agust D Suga tour off vivid seats how concerned If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Users of this site acknowledge that they do not acquire any ownership rights by using the site. You can access DoNotPay from your web browser. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. 2023 Vivid Seats LLC. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Academy LA is a cashless venue. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. This FAQ explains our general policy and approach. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. For listings with no designated delivery method, tickets will typically be shipped by UPS. Its going to give more credence to your chargeback claim. c/o Settlement Administrator Do Vivid Seats Offer Refunds for Postponed Events? When will I receive my 110% Rewards Cash loyalty credit? Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Vivid Seats will provide you with a form to complete. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. . Nellis, et al. Our app can even help you lower your bills. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. You can begin t Can I cancel an order Ive already placed? We are the sole interpreter of this sites intended and acceptable use. Things you buy through our links may earnVox Mediaa commission. What should I do? Support : Vivid Seats Customer Support Oh, Loosey! How Vivid Seats Works - Vivid Seats For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Here are what the top ones have to say. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Consumer Alert: No more automatic refunds for skipped ports? Vivid Seats $7.5 Million Covid Refund Settlement Approved If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. This email will be used to sign into all New York sites. Himberger planned to travel to Atlantic City in July 2020 for the show. Most complaints are from ticket billing and delivery issues. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. . Please keep your tickets in a safe place. Digitally transferred tickets will not be accepted at NH Foo Fighters Vivid Seats will email customers whose events are canceled or postponed. So, first and foremost, please look for (and look to) this email notice. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Live Chat - Vivid Seats Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Grounds Admission Pass/Grounds Pass. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Cinemark probably wont reopen until July, according to the L.A. Times. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Will this be the busiest spring break ever? Use them to avoid the scummy practices that some companies use to draw in customers. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. It wasnt much of a dispute resolution. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. All ticket holders will receive emails with their options beginning May 1. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. Will I receive compensation if my event is rained out, postponed, or rescheduled? The settlement was initially agreed to between Vivid Seats and . You will receive notice via email if your event has been canceled. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. We will not be opening our Texas theaters this weekend, they tweeted. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. Our help is free. But he couldnt get through to anyone at Vivid Seats. But six months later, Discover found that the charge was valid. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. But whats this $452 bill? You do not have to do anything to receive this credit. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Vivid Seats's third-party sellers list and sell the tickets. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Livid With VividHow To Demand a Vivid Seats Refund. Breaking down the contenders in the seasons most unpredictable Oscar race. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. How can you get a full refund from Trainline? Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. The AAAs rules are available at www.adr.org. The company reviewed his case and agreed to refund his tickets. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Can a vacation rental host cancel my stay and keep my money? YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. We help fans get to more games, enjoy more laughs, and rock out at more shows. Himberger checked this site for executive contacts but couldnt find any. We are dedicated to making sure every customer is satisfied. As our Sales Terms and Conditions state, all sales are final. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. . Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. So should you buy tickets for live events through Vivid Seats? The total price was $1405.95. Privacy Policy and Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. info@TicketPurchaseSettlement.com. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Warning Related to COVID-19 and Other Diseases or Illnesses. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. No. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). . VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Unfortunately, no. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Himbergers problem was preventable. . Thats not funny. Learn More. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). The hosts cancellation policy will apply as usual. How do I get my compensation? Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Its been eight months. Badge. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. All sales are final. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. Why cant I get one? Home | Ticket Purchase Settlement Additionally, Vivid Seats was named No. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Now it wont refund my $3,606. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. These tickets are marked on the listing as "Zone Seating." Your order is then sent to the seller for confirmation. Vrbo offered a refund after my husband lost his job. Were always here to help. You represent that you are legally able to enter into a binding contract. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.