To view your AXS Mobile ID tickets click on your initials in the middle. Select the tickets to transfer and enter the recipients information. (*If you can't remember your password, tap. Manage Cookie Preferences After the switch, you will enter the email address you use to access the community in order to reset your password. Use the same email you use on StubHub. Theyll also need to get the AXS app. How will I know if my transfer was successful? What is AXS Official Resale and where do the tickets come from? Reddit and its partners use cookies and similar technologies to provide you with a better experience. When its time for the event, they can open the app to show their tickets on their phone. Never. Open the AXS app Sign in or create an AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Nope. For more information, please see our Tickets Seat numbers it lists 13-16 ? Many fans find it best to TRANSFER the seats to their guests prior to the event. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Your tickets will no longer be listed for others to buy. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. No. When fans have tickets they cant use, they list them for other fans to buy. Here's how it works: Click the Transfer button next to the event in your AXS account. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. Ability to transfer and/or sell tickets varies by show and is subject to change. How will I know if my transfer was successful? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Also, to make it even more . They should be able to tell you if the tickets are active. It depends. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. However, we recommend that you transfer tickets to each person attending the event. SOLD TICKETS VIA AXS. I was never able to get ahold of SH again. What if my guests arrive at different times? Upcoming. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). AXS Mobile ID allows for convenience, flexibility and security. We bought the tickets through AXS and we have no clue how to sell or transfer them. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? The Rockets App is free to download and available in the App Store or the Google Play Store. Why did the venue decide to use AXS Mobile ID? No paper tickets required. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Its up to the promoter, artist, or team if you can sell tickets or not. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Sorry we couldn't be helpful. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. AXS Mobile ID tickets are digital and cannot be printed for venue entry. 2023 Crypto.com Arena. All Rights Reserved. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. You'll then be asked to review the transfer. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? After completing the account information, you may buy, sell or manage any seats in your account. Can I have multiple tickets on one phone? Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) Tap View to access the barcode and scan in for entry. Tap the gameyou are attending tap View All to see more games. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Even if you call within 48 hours of your event, you will probably get no help at all. They assured me that the tickets would be transfered once they got ahold of the seller. Danielle is the author of this solution article. and our Press question mark to learn the rest of the keyboard shortcuts. They said they would get in contact with the seller and have the tickets transferred over. There is no fee for transferring seats and you are allowed unlimited transfers. Have screenshots and stuff with timestamps to also prove this is a thing. Here we are. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. The tickets will be delivered to the buyer automatically. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. You will enter your community username and new password and done! Reddit and its partners use cookies and similar technologies to provide you with a better experience. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). After that, the tickets will be theirs to use with the AXS app. axs allows you to transfer ticket you have bought from within the app. Is there any way to get any assistance? Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Sign into your AXS Account and click Listings. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. On the review page, click the Transfer button to send the tickets. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. OR. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This is the QR code you will display upon entering the venue. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Browse your upcoming events and tap the ticket icon for the game or event you would. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Select the tickets to transfer and enter the recipient's information. If they already have an AXS account set up the tickets will go in their account automatically. If you already have an AXS account, the tickets will be transferred to your account automatically. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). How do I use the Rockets App to enter the building? When I buy tickets, do I have to deal with the seller? It depends. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Nope. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. why the hell can they just not send you the tickets in an email, as an option? Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Can seats be transferred to someone who doesnt have an AXS account? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select the seats you would like to send. Present the scannable QR code at the door for entry to Toyota Center. Overall, disappointing, but fair. Privacy Policy. This will bring you to the page to confirm the correct email associated with the order. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Click yes, retract now.And youre done! You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Sign into your AXS Account and click Listings. may not be valid. If you do not currently have an AXS account you will be instructed to create one during your purchase. If they already have an AXS account set up the tickets will go in their account automatically. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. I purchased 2 tickets through stubhub January 2020. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Flew in for this show. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Theyll also need to get the AXS app. Remember, your friends can always transfer tickets back to you. Updated a few days later TL;DR: Call the merchant that issued the tickets.