Robbins parking lot locations are also available for overnight parking. Seating class changes between Standard and Premium seating will require agent assistance. Once you do that, it will show up in your account. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Within each class, there are upgrade sections as well. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. If you do not hear any beeps or see any lights, your card may be defective or damaged. Center the card or device over the "Tag Here" graphic on the screen. We will send an email to confirm that you have updated information in your account. We offer a variety of discounts as outlined here. No input is required. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. We will automatically send a declined payment notice to the email address in your Clipper account. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Can I manage my Clipper account and pay my transit fares with my phone? It still says my trip is in progress, any way to cancel this? Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Clipper automatically checks for a valid pass. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Vista Panoramic Upgraded window seats in Vista Class. We've made it easy with quick guides to every service on Clipper. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. 2020, Metropolitan Transportation Commission. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Our terminal in Victoria is currently open 10:00am 5:00pm. Can I set up Auto-Reload for cash value and a pass? This might take a few seconds. Yes. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. A Station Agent can help direct you. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. What Clipper services are available during the COVID-19 outbreak? You can set up automatic reloading when you initially order a card and load value online. Thats why we say to allow a few extra days if you are picking up your value on a bus. Routes available between Seattle and Victoria. and our Pre-Tax Transit Benefits. There's no need to open an app. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Log in to your account to add a Backup Payment method. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Season Tickets. Im so glad that I dont have to go into the office the last two weeks. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Clipper is now available throughApple Pay and Google Pay. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Log in to your account with the email address we have on file and provide an updated email address. Three beeps and a red light means your card wasnt accepted. Cookie Notice Why not? Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. When I tag my card, what do the beeps and lights mean? This is different in the phone environment. This is just another barrier to transit: an opaque payment system. Report a lost, stolen, damaged or defective card and discuss replacement options. Our vessel also features one wheelchair accessible bathroom onboard. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. This is separate from confirmation of payment. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? In addition, we offer a full range of beverages options, including locally-distilled spirits. Get the Clipper app. You can use Clipper cards on all Bay Area transit agencies. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Choose to stay logged in or to log out. It depends on how you buy your pass. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Phone: (213)-204-2900. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. There is a 50 cent surcharge per trip for paper tickets. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Skip the side navigation menu and go to the main content. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. The terminal is located on Alaskan Way at Pier 69. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Keep your phone handy in case an inspector asks to see your fare. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. learn more. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? What is the maximum amount of cash value I can load on my Clipper card? I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Set up is easy and can be done on the spot or in advance while you are at home. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Can two people use the same card at the same time? Fares are based on distance traveled. You can use our automated phone service 24/7 to check balances and pass expiration dates. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. You can also add value through the Clipper app. What happened to my order? Boarding starts 1 hour before your boat is scheduled to leave. Otherwise, you will be logged out automatically. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. I loaded value online, but when I tried to use my card, it wasnt there. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Discounts; Where to Use; Locations . If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Once you do that, it will show up in your account. After we collect payment, we will send you an email confirming this. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. You can also modify your booked seats at anytime by visiting our seat selection portal. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Key Clipper information translated to Spanish. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. You must apply for an RTC Clipper card in person at a participating transit agency. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Select Clipper card and follow the instructions to add a card and load value. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Everything you need to know when you travel with Clipper! Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. U.S. Immigration . View vessel seating chart for San Juan Clipper. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Key Clipper information translated to Spanish. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. This means we couldnt process your payment for automatic reloading. What is the difference between a limited-use ticket and a Clipper card? Seniors age 65 and over get62.5% off with a Senior Clipper card. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. There is a $5 fee for this service. If you want to change your class of seating, you will need to reach out to our Reservations team. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. All FRS Clipper employees and crew are fully vaccinated against COVID-19. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Registered cardholders can report lost, stolen or damaged cards and request replacements. Learn more about Clipper on your phone. Otherwise, you will be logged out automatically. #16 of 92 Boat Tours & Water Sports in Seattle. We will automatically send a declined payment notice to the email address in your Clipper account. Failure to provide such evidencemay make you inadmissible to Canada. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. If your card is registered, contact us so we can block your card from further use. The most you can load online at any one time is $255. Clipper: Clipper is the all-in-one transit card for the Bay Area. Or get help resolving other issues with your account. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. So if your primary funding source is declined, your order will be charged to your backup card. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. This page includes Proof of eligibility, Eligibility change, and Balance transfers. See the, To add a card to your Android phone, open Google Pay and click the + sign. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. No notice, even though they have my email? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. No. In order to book using your travel credit please reach out to a reservations agent using our contact us form. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Privacy Policy. 2023 Clipper Vacations. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The card reader at Caltrain stations. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. 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To find the cost of a particular BART trip, use the BART Fare Calculator. Getting Started. The Victoria Clipper V vessel is a passenger-only ferry. 213-204-2900. Some purchasing limits applyas outlined on our sales page. Prior to that he was an assistant sports editor at the paper from 1984-1987. All discounts are set up in advance through Clipper. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. All rights reserved. This page includes when value is available, online orders, different types of value, and blocked cards. HVD applies only to BART rides. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. For more information, please see our Seattle-Victoria fast ferry schedule. Pay With Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. What is the best way to tag on the new Clipper card readers? Will the toll lanes reduce traffic jams? Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. For more information, visit Sales and Service Locations. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Picking up your value means loading the value on your card after youve placed an online or phone order. TDD/TTY: 711 or 800.735.2929. Find your card and select Manage Auto-Reload from the More Options menu. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Otherwise, you will be logged out automatically. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Your mobile wallet will display purchase options for your selected Clipper card. 877.878.8883. I'm visiting the Bay Area. Indeed! Find out about Clipper cards, visitor and monthly passes, rates and discounts. Dumbarton Express. There is a 50 cent surcharge per trip for Blue tickets. Felonies may also prevent you from entering Canada. 4 yr. ago. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. We do allow walk-up day-of guests to purchase tickets if space allows. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. For more information, visit Sales and Service Locations. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Make sure you always have a current email address on file. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Please plan accordingly and allow sufficient time. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Was I supposed to activate it somewhere? Your 31-day pass becomes active the first time you use it to pay a fare. We strongly encourage customers to take advantage of the time to unplug from technology! Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. I set up Auto-Reload, but its not showing up in my online account. Can I get a Clipper card before I arrive? Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Transit Agency Tips. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. After your second tag, the card reader will display a message that your initial tag was refunded. We do allow walk-up day-of guests to purchase tickets if space allows. Learn more about required travel documents. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. To add a card to your Android phone, open Google Pay and click the + sign. You will need to tag your card to a card reader or ticket machine to activate it. Q&A: Highway 101 express lanes opened Friday. I have loaded a lot of money on a clipper card through the website months ago. New to Clipper? Can I get a card at an airport? And you can do it anytime. Please plan accordingly and allow sufficient time. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Opens in new window. Bicycles are stored on the outside deck subject to the elements. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. You have up to 6 months to spend down your balance, so you can load the funds. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). If you want to ride, you will need to tag again. My transit benefit program told me they sent you the money. Phone. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Credit card charges are processed immediately. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value.