StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Payouts delayed for events before COVID-19 shutdowns. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Unfortunately, not all ticket sellers and venues are making it that easy. Terms at draftkings.com/sportsbook. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. There is no place on the website that says you have a time limit, but you do. If you've purchased tickets, you'll . In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Unless you want a refund. No problem. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Our mission to make business better is fueled by readers like you. Wheres that guaranteed refund? STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . StubHub users agree to StubHubs policy on venue health and safety protocols. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. But, unfortunately, most are canceled for now due to the coronavirus. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Simply go to your. Unfortunately you will not be entitled to a refund. It was a waiting game until March 30. Reply from StubHub UK. Marketplace is a division of MPR's 501 (c)(3). Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The answer is yes, StubHub is legal. Suite 204 We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. 3. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Stubhub does not have the money for refunds and recently admitted so in court. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Prefer a cash refund instead? After a canceled event, StubHub charges the seller for the amount collected. StubHub is based in San Francisco. It had already been disbursed to the sellers. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Worth to consider! Customers can choose to keep their credits if they like. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. 2023 Minnesota Public Radio. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Emily Walsh. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. But people want their cash back now. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. All rights reserved (About Us). StubHub owed him $111.36. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. 2021 The Associated Press. Prefer a cash refund instead? Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Its a material term of the agreement, Kimmel explained. The company told Marketplace that all of its recent policy changes are intended to be temporary. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. What is your rescheduled or postponed event policy? What are the consequences if I dont comply with these health and safety policies? The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. StubHub was pressing hard to get money. StubHub normally sells almost $5 billion in tickets a year. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Unless you want a refund)." SBNation.com. But these are unprecedented times.. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Were committed to guiding you towards the resources you need to answer questions about your event. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Events that were postponed or rescheduled won't be refunded, Fowlks said. Through it all, Marketplace is here for you. Your email address will not be published. 2023 www.jsonline.com. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. That means all of those remaining or yet-to-be-played games hang in limbo. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Prefer a cash refund instead? Viagogo, a tickets marketplace, bought StubHub in February 2020. It doesn't look like the case has officially seen the courts yet. Filled out the block for reason. The credits are valid through the end of 2022. Request to speak to a Vivid Seats agent. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Customer service all the way to your seat, 2000-2022 StubHub. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Tel: 251.432.1600 Receive a full refund of your purchase 2. Read more about our event cancelation policy. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. However, UPS and retail fees will not be refunded. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Postponed events may not be eligible for refunds. 8, Ch. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Its important to know your consumer rights when you ask for a refund. Buyers turn to credit card disputes to recoup cash. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Kimmel says, legally, companies cant just change the rules due to COVID-19. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. NO MORE REFUNDS. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. By choosing I Accept, you consent to our use of cookies and other tracking technologies. The firm does it on contingency, so you dont pay a fee. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. All rights reserved. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. StubHub will refund your money if an event is cancelled or moved. That customer may need to try and exchange those tickets, or attend the rescheduled date. [1]You already know that. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Unfortunately, as our complaint alleges, StubHub is breaching its . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You don't throw him out of the restaurant," Rossman said. In part, thats why theres all the angst. StubHub was pressing hard to get money. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Thats everything that we can tell you about StubHubs returns and refunds policy! The agent will be able to grant you a refund if your scheduled event has been canceled. McMillan has had a StubHub account since 2017. They were really good. And for that, the law is on your side. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? 72 hours prior to the event). But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Set your price or use our recommended price and tap List tickets. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. This Rewards Cash is ready to be used right now through the Vivid . San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. You might noticed something is missing. Help us improve this article with your feedback. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. More: Stay up to date on all of MLives coronavirus coverage. | NY Call 1-(888)-364-3065 |NYC Health Dept. That may be the best way to protect you, the fan, from StubHub. Birmingham, Alabama 35203 For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Cookie Settings/Do Not Sell My Personal Information. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Theyve only suspended them. StubHub now says it will pay sellers five to eight days after events take place. Stay home if you are sick and advise others to do the same. Call 1-800-GAMBLER. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Its not acceptable, he said, explaining what to write. Straight-up refunds for purchases from official outlets. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Your email address will not be published. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Tap Tickets in the navigation bar at the bottom. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. 5. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Powered and implemented by FactSet. FORTUNE may receive compensation for some links to products and services on this website. You can apply this coupon toward multiple StubHub events in the same currency. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Get browser notifications for breaking news, live events, and exclusive reporting. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Those will be paid out by the end of May. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Whenever that might be. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. To learn more or opt-out, read our Cookie Policy. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. StubHub updated their policy today. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Unless you want a refund). SBNation.com. The credits are valid through the end of 2022. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors.