Attend participate in, take part in, use, or be present at. Scalping 18. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Where documents can be replaced in advance of theBookingor on the day. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Sell tickets directly from your Ticketek Account. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I reported the scam to my credit card provider! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. There is no customer service centre you can call, just an automated voice call telling you to email. Never ever again. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Where You have not been physically examined by a Doctor prior to the date of the Booking. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. 2023 Trustpilot, Inc. All rights reserved. As it got closer to Christmas I started to worry, as they were to be presents. Anyone has experience getting refunds from them or have advice on what I should do here? Attendance at business meetings and business travel. I replied and asked for a direct line or email address to speak to management/no reply since. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Ticketek is selling for the following venues only. means the unforeseen change of the date of an examination that. How did this happen? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Why does Ticketek Marketplace charge fees? are the business owner or registered Director, or a member of. Is it cheaper to book online or through a travel agent? We may consider other Emergency Circumstances at our discretion. Requesting a Refund. The phone message also contradicts itself. Safe, Fast and Verified Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I want an refund, yet there is no way I can get it. Any temporary relocation for work must be for a period of at least 3 months. Are Refundable tickets offered on Gift Voucher sales? Voluntary relocation or where you are changing employer for a new role. An incident number or report from the Police or relevant traffic authority. They do but its retarded. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. I have now been trying for a refund for 6 months. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Any temporary relocation for work must be for a period of at least 3 months. They are the shittest service in Australia. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Please also read the General Conditions of Refund. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App We may consider other Emergency Circumstances at our discretion. Are Refundable tickets available through Ticketek Marketplace? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. What will a Marketplace ticket look like? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No way to recover tickets. How will I receive my tickets? I was certainly given the runaround by others who I had dealt with. She made time to help & sort out the transfer of tickets to this area. Poor service really. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. You can do anything you want if you're the only game in town. Adverse weather with no Government Agency warnings not to travel. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Youmade an unsuccessful request for annual leave for the date of theBooking. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Our integration means you can list tickets for resale directly from your Ticketek account. Safe, Fast and Verified to then often have to go to their desk at the venue to follow up the issues. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets We/Us/Our We are the Booking agent with whom You made the Booking. No contact, no reply, nothing.You have stolen money from thousands of people who need it. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) A doctor cannot be You or a member of Your family. means a requirement to move address imposed on. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. The best person in the world. Everybody else looks like a paedo. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! This is not an insurance policy. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. In event of a Refund Application the English language version shall be the basis of settlement. means an unforeseen circumstance completely outside. A doctor cannot be You or a member of Your family. I haven't received my order confirmation email. Please also read the General Conditions of Refund. To read more about Covid-19 please visit our dedicated page here. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Hands down. I have been linked to your site from Ticketek.co.nz. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . But the thing is, they didn't. 2023 ProductReview.com.au Pty. Sell tickets directly from your Ticketek Account. I'd be interested whether this is something the ACCC would be interested in. What can I do if my tickets are lost, damaged or stolen? Many of us haven't booked on line since COVID started, The site is worse than I remember. Attendance at business meetings and business travel. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Create an account to follow your favorite communities and start taking part in conversations. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Youmade an unsuccessful request for annual leave for the date of theBooking. Change My Location I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. ?DO NOT BUY TICKETS FROM TICKETEK! I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Anyone can write a Trustpilot review. A copy of the travel warning from the Government Agency. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. This is such scummy conduct.