The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. But the other equipment makes up for it. Bit apprehensive being a female in my 50s. This review is on the company and not the local gym. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The evening staff are very welcoming and friendlly. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. This week i have attended a tone class and a body pump, both were identicle. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Find out how we combat fake reviews. Finally. Published on: January 2, 2023. Companies can ask for reviews via automatic invitations. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Verification can help ensure real people write reviews about real companies. Moreover i received several very abusive emails from them in the days following. As far as I'm aware non of the members have received refunds on their memberships either. Needs airing conditioning throughout the gym. Your experience matters. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Your experience matters. How many stars would you give TruGym? In the meantime, they have been taking money out of my account. Friendly staff always happy to help. They definitely make it difficult to contact them through their website. This suggests to me that they know they are not up to date. Join the 270 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. this is extremely unprofessional. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Most of the equipment is very old and remains unfixed for long periods of time. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. I have been trying to contact them for a refund for months and have been completely ignored. It was a great gym to start off my journey on becoming the best version of my self. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Most staff are very polite. Dont join the gym. Your experience matters. We also ensure all reviews are published without moderation. Trugym Chathamarrrgh!!! A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I paid for a year membership and at that point had several months left. Would definitely give more stars if I could! The Gym is crowded all the time. So unprofessional. Bring back Les Mills Body Combat please! Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Poor customer service and conflicting information provided by staff! *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. I was asked if Id like to suspend or cancel my membership. In the first instance contact your local gym. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Our gyms come with either a sauna or steam room (some have both!) The company needs shutting down. We also ensure all reviews are published without moderation. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Most of the equipment is very old and remains unfixed for long periods of time. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy You buy cheap equipment and take months to repair broken ones. Even a reminder email could have helped, Never join this gym, Its not good. Dreadful management of memberships Id avoid this company and invest elsewhere! I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Any attempt to contact head office is ignored. Don't trust the staff at face value. How many stars would you give TruGym? Any attempt to contact head office is ignored. How many stars would you give TruGym? I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Don't join this gym. Head office failed to respond to emails! We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Friendly environment for ladies only. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Be proactive by paying attention to the customer's needs and offering help or recommendations . The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I paid for a year membership and at that point had several months left. Completely recommend this gym for any women that are looking for a great gym for good value for money. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Staff are really friendly but could be more helpful to newcomers. No on-duty lifeguard (is this actually legal!!!). I signed up to the gym and have been going daily as i am very consistant with my training. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Great gym that everyone feels comfortable and Staff are an asset to the place. It has been three weeks and no one has been in touch. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. My feed back is that if I could train at another gym early in the morning I would. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Head office failed to respond to emails! This happened on several occasions making me again not really want to use the pool and steam room. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. We use cookies to ensure that we give you the best experience on our website. why is jason ritter in a wheelchair Here are 8 tips for writing great reviews. The gym did not respond to my complaint. Suggested companies are based on peoples browsing tendencies. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Verification can help ensure real people write reviews about real companies. Awful showers. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. One good search would have warned me but I was dazzled by the google and facebook reviews. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Verification can help ensure real people write reviews about real companies. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. This company doesnt care about its members, its purely about money for these people. The staff, although minimal, are friendly and helpful. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). They are young, inexperienced and basically don't want to be there. Great for all ages, shapes and sizes! Join the 271 people who've already contributed. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I am very disappointed that you have emailed me as a new member. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Good luck getting them to answer the phone. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Bit apprehensive being a female in my 50s. I have been trying to contact them for a refund for months and have been completely ignored. DISGUSTING!! Informed them that I was moving house and therefore cancelling my membership. It's a public swimming baths not a gym. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. My branch shut down down and I never received a membership refund. But I suppose you get what you pay for. We use an external company to collect, manage and process direct debit payments. Staff beyond rude ! | Read 61-80 Reviews out of 267 Highly recommended. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. For the price per month, this is a great gym, it has everything u need and more. I would not recommend this gym to anyone. Good day, I have just renewed my contract after 15 months. They are still charging me 6 months later and now have sent me a bill for over 50!!! However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. DO NOT SIGN UP THERE TERRIBLE! Try to greet customers with a smile and always be courteous and respectful. And update your website!!!!