Chicago Illinois I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I hate what you stand for. He said they can't refund anything because they connect 3rd party sellers. Please refund me the differance between what you charged me and what the tickets actually cost. Please Refund at least $1000. Lack of preparation and communication from the recruiter for each step of the process. He'll be heartbroken. I did not get what I paid for. Click here to get notifications about new complaints of Vivid Seats. Never received tickets or a refund let alone even an apology. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". The second time was one of my worst experiences trying to buy event tickets. I bought tickets 2 months in advance. Vivid Seats is a trusted and reliable way to buy and sell tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. They take your money, and you have no valid tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! 3 for $533.58. Making sure our fans are able to attend their desired event through us is our top priority. I never received the email and therefore never accepted the tickets. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. We encourage you to reach our to our online support team by sending us DM on social media. They simply dont care. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Unsubscribe easily. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints If you have any additional questions, we encourage you to reach out to our online support team on social media. All for the seller, not for the customer. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. After a couple days and a hour or two of being on hold I finally received my refund. Looking for the best way to buy and sell mobile tickets? In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. My credit card was charged $328.30 that day. Desired outcome: It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Your transaction is secure, and you also get a full refund for canceled events. Worst ticket platform that gives two sh*ts about their customers. Over 100 million tickets sold. He deserves 10 gold stars! When I went on their "live chat" to inquire, they didn't respond at first . I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. My experience is consistent with those reported on BBB. Agreed! and their online chat system is useless. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I had an expensive ticket to the Garrison Keillor show at Red Rocks. I was charged $1, 053.00. We understand it's frustrating when events are postponed. Who Sets the Price on Vivid Seats? I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. They didn't even attempt to make it right. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Dial 833-228-5143. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. I have bought tickets through Vivid Seats for two different concerts. But, that won't happen with your company. No refund offered!! Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Vivid seats are scammers. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Its not final unless I had the tickets available which I didnt. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Gain trust and grow your business with customer reviews. Was not able to get in with those tickets I paid for. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. From over pricing. I had a purchase trouble on Vividseats. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. WRITE REVIEW. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . 3 for $533.58. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. We appreciate your patience. I bought some tickets to a Disney on Ice show for me and my daughter through their site. These were special seats, including dinner and first 2 rows on the dirt. greenthumb47 , 2022-08-02. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. No issues at all, would use them again. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. A. Is SeatGeek Legit? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I never will again. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I would like to warm people to avoid buying tickets through Vivid Seats. I just want the Tickets I spent over 2 thousand of my hard earned money on. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. I usually stick to stubhub. Avoid purchasing thru Vivid at all cost. Providing an exceptional buying experience is something we want all of our fans to experience. You advised that you arrived at 7:50 PM. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. If you make a last second purchase, you are putting yourself at risk. Full refund and apology for lack of ticket delivery. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. The. Its location on this page may change next time you visit. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Nowhere on their site did it say that these two tickets wouldn't be next to each other. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. This will surely increase the credibility of your complaint. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). And, I will never refer you to any of my friends and family. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. So, if you sell tickets for $100, you will receive $90. Then allows the seller to change the date to the day of the event. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid Seats Review Summary. Is this your company? Got us a great deal on our tickets love this company. Beware. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. "We have currently put them on 'No Rating' while they investigate the complaints and . We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Do not waste your time or money on this company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Tickets were electronic via phone. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. These people are thieves and liars. Wed, 11 May, 2022 at 5:09 PM. I expect to pay the normal service fees, but not what you charged me for the tickets. Abel helped me and made the process easy. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Thank you. Verification can help ensure real people write reviews about real companies. Total SCAM! Address: 111 N. Canal Street. I feel sorry for other customers who have lost a lot more money than we did. We paid $1,279.45 for these tickets. Sign up to receive our free weekly newsletter. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We'll get you there. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Customer service would not help since the event was technically postponed and not cancelled. Just go through Ticketmaster or the event website directly. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Save. They are aware of this issue. I have read many many complaints about the 'fake' guarantees. Disputed several times and no resolution till this day. I have knee issues so very kind to help so we don't walk far. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Desired outcome: We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. If I purchase both sets, will the seats be together? If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Patient, reassuring, and kind -- why I will use this entity again! How you capitalize via mass buyout of tickets and resell with fees and markup prices. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. The moment you hit submit, they have your money and will not refund. It guarantees your tickets will be valid and arrive in time for the event. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Long story short I never received the parking pass and had to pay in full at the gate. Vivid Seats. Ticket master from now on! Ratings and Reviews 4.6 out of 5. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I suggest never doing business with them. Apply this Vivid Seats coupon code for $15 off first . Ticket Listing Information 9. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I was unsure on how this all worked. The insurance was $65.82. B. Berlinda G. Today , California. I found two separate listings for tickets in the same section and row. GAME WAS NEXT WEEK. SO basically, they lied in the e-mail, and lied that replacements were offered. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. After all, I selected that I wanted "2" tickets not "1". Heads up. The buyer is responsible for these costs. We assure that you and your partner will be able to sit together. So I recommend never buying anything from this place. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I wish you didn't exist. For more information about reviews on ConsumerAffairs.com please visit our These were sold from the originator which means there's no reason they couldn't have been refunded. Our content is intended to be used for general information purposes only. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Vivid Seats ranks 25thamong Ticketssites. I never used them before but I know many people who have. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. It went to automated system and never got a person to talk to. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I was told that I should have known that by this note that was listed: xfer Piggyback. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Don't EVER use vivid seats for any purchases. Good Grief. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. A link has directed you to this review. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I own a venue. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Products used:Tickets for an upcoming football game. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Report as inappropriate. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Ultimately, hung up on me. Very deceptive and unfair marketing. The staff are even more amazing. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. It goes against our guidelines to offer incentives for reviews. I had to call to verify that these seats are in fact in different rows one behind the other. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. The request was put. BS. 2. My tickets were not released until 1 week before the show. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I do expect a refund of the differance that the seats should sell for. Most complaints are from ticket billing and delivery issues. You can count on usas our fans already know. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats provided fraudulent tickets to me. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Desired outcome: The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. The total price was $1405.95. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Ordered tickets for Gary Allan concert last September. The request was put in minutes before. Desired outcome: Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . I called before the event and after. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. My friends and I attend several differant venues and purchase tickets online. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We launched @recap.email and legal webhooks. I expect to pay the normal service fees, but not what you charged me for the tickets. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I had to buy either 1 or 3. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We apologize for the frustration you experienced. And in checking with the Keillor show I found that the show was not sold out! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Contact Us About The Company Profile For Vivid Seats LLC. Sometimes the choice seems insufficient to customers. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I purchased tickets for the New Edition concert through Vivid Seats. Vivid Seats Review: Is it Legit, Reliable or a Scam? For 2 and now the event is selling them for 25$$$!!! Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Barbara, who is my agent, was absolutely the best that you could have. I was going to the AFC championship game and bought a parking pass from Vivid Seats. It is never our intention to make our fans feel this way. Below is a collection of reviews and ratings pulled for your easy reference. Find out how we combat fake reviews. I will never use vivid seats ever again. They deserve to go bankrupt as they cost me $800. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. We're serious about getting you to the live events that you love. Customer service told me they will not help me because I already accepted the tickets. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. To sell tickets, they must meet Vivid Seats requirements. They deserve to go bankrupt as they cost me $800. Unsubscribe at any time. I received an email a few days before the game to "Confirm my email". The Insurance is not included. Customer identification can be provided if needed. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Vivid refused a refund! They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Despite very different reviews, the site is very popular not only in America but also abroad. Date of experience: 26 February 2023. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! They take your money, and you have no valid tickets. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Desired outcome: VIVID SEATS LLC. Submit a complaint and get your issue resolved. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I someone needs to hold ticket brokers responsible. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Suggest you use another ticket broker. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Never again. Full refund and apology for lack of ticket delivery. Also, VividSeats says all orders are 100% . The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! I was terrified that I would not receive my tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value.