The Lifeline benefit . conference, chat lines, and premium numbers) are not supported and may be blocked. . For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. (Click to call functionality on mobile.) Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The ACP monthly service and device discounts cannot be transferred to another household or individual. Notice letter of participation in a qualifying state, federal or Tribal Program. 2021 ENTOUCH, ALL RIGHTS RESERVED. You must opt-in and choose an eligible ACP service plan. Melanie Pinola As a service. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. You can also enroll by mail with a paper application. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Lifeline plans and benefits may be maintained without enrolling in the ACP. Copyright 2023 enTouch Wireless All Rights Reserved. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Copy of last year's State or Federal income tax return. Or you can always return to this page, and use the contact form. Company *. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. An eligible household is limited to one monthly service discount and a single one-time device discount. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. TruConnect's free wireless plans just got better with Amazon Prime. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Offer not available for existing enTouch Wireless customers. Our terms and conditions will apply. Note from ENTOUCH CEO: Let us join you on your journey. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Only eligible consumers may enroll. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Notice letter of participation in a qualifying state, federal or Tribal Program. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. Place the SIM Card in your device, usually underneath the battery. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Only eligible consumers may enroll. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Copyright 2023 enTouch Wireless All Rights Reserved. Data throttling may apply to users with very high levels of data usage. Offer not available for existing enTouch Wireless customers. conference, chat lines, and premium numbers) are not supported and may be blocked. An eligible household is limited to one monthly service discount and a single one-time device discount. BROADBAND DATA. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Videos stream at DVD quality (480p). If you are going to ask "how do I get a cell phone?" go here instead. If you have any trouble, we are ready to help just dial 866.488.8719. All you need to do is ask we make it easy! While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Account type. with Q Link chat. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! A Roku account gives you access to the Roku Channel Store. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Thank you we really appreciate your business. Our standardterms of serviceapply. Lifeline program participants are eligible to participate in ACP. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. To reset your settings to default, choose your device manufacturer below. Divorce decree or child support document. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. You will need to supply either a credit card or PayPal information. Click here to view the Paper Application options. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Customers may have one ACP and one Lifeline benefit per household. enTouch Wireless reserves the right to block calls to any country or international number range without notice. BROADBAND DATA. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Our representatives are excited to help with anything. Why Register for MyEntouch? Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). No wait time! Learn more about Lifeline and qualification. Only eligible consumers may enroll. Power On the phone and call 866.488.8719 to Activate! Well be available any time you need help with your phone or your service. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. Voicemail Guide www.EnTouch.net 281.225.1000 (281) 225-0000 Aliana, Berkshire, Cardi Ranch, For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Veterans Administration benefits statement. We Are In 34 States! Not only did he succeed professionally, Bovay also gave . Text messaging and data rates may apply. Enroll Today! If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Only eligible consumers may receive ACP discounts. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Method 1: Check your enTouch Wireless application status online Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. enTouch Wireless does not guarantee the speeds of the data services it provides. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Social Security benefits statement. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Featured review. Press the size on the backside of the card related to the SIM size your phone needs. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. Yes! You must use your phone to continue to receive service. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). KEEP THIS INFORMATION HANDY. Veterans Administration benefits statement. MyAccount is a website which allows you to maintain your broadband internet account. CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. There is a period of time where both your old and new phones will be without service during the port process. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Promotional offers may be modified or withdrawn at any time. Our terms and conditions will apply. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Please see the full Terms of Service for additional information. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Veterans Administration benefits statement. Copyright 2022 enTouch Wireless All Rights Reserved. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. ACP is a federal government program operated by the FCC. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. Offer varies by State and Program Participation. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Unemployment/Workers' Compensation benefits statement. conference, chat lines, and premium numbers) are not supported and may be blocked. This review was chosen algorithmically as the most valued customer feedback. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Taxes and fees included with service plan pricing. Other terms & conditions may apply. ACP is a federal government program operated by the FCC. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. You deserve the best phone and the best service! For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Meets the eligibility criteria for a participating providers qualifying low-income program. Videos stream at DVD quality (480p). Bovay Jr., a distinguished Houston businessman at the time. BROADBAND DATA. There are no fees associated with this change. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Your phone is shipped with a plan loaded and ready to use. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Participates in the Food Distribution Program on Indian Reservations. Lifeline Assistance Programs. OFFERS MAY VARY BY STATE and service may not be available in all areas. Taxes and fees included with service plan pricing. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device .
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