marta mobility customer service marta mobility customer service

Atlanta, GA 30324 Atlanta, GA 30303. Click here to download the Mobility/Paratransit Application. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Please indicate if no return trip is necessary. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY If you were issued a permanent card, your eligibility expires three years from the date of issue. Riders' Advisory Council; MARTA HOPE Program; . If service is to be suspended, the reasons will be provided. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. 404-848-5000 . PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. A CCR will return the call and complete the reservation. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Visit our Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Mobility Operators are prohibited from administering medication. University Program. You can also load stored value (cash) at the cost of $1 per trip. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Disruptive, harassing, or threatening behavior is prohibited. MARTA Mobility. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Day and time of experience B. Small strollers or carts must be securely held and not block aisles or passageways. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. MARTA Customer Experience. The goal: make life simpler for all our employees. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Alternative format requests may also be made during the application process. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 2. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Weekday: 4:45 AM - 1 AM; . Student Program (K-12) Group Discount. MARTA Mobility Operators are expected to obey the same rules as our customers. Failure to cooperate with safety related policies may result in injury or loss of service. A MARTA Mobility Service Agent will explain the service and/or mail an application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Atlanta, GA 30324-3330, Via Fax: MARTA Transit; MARTA Service; Facebook; Instagram; You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. However, a replacement fee will be charged for each lost or stolen card. view details. Mobility Fares. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. The assigned Mobility Bus is scheduled to arrive during this time. Door to Door Assistance is available upon requests (see pages 5 - 6). Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Rail stations have both elevators and escalators. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The application allows for the following online: MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. 2424 Piedmont Road, NE Yes, you can register your Reduced Fare Breeze Card and load it online at ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 2424 Piedmont Road, NE If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. . A MARTA Mobility Service Agent will explain the service and/or mail an application. 6. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Indicate the type of mobility aid used, and if the lift is required.